Franklin D. Roosevelt knew that one of the simplest, most obvious and most important ways of gaining good will was by remembering names and making people feel important – yet how many of us do it?
Half of the time we are introduced to a stranger, we chat a few minutes and can’t even remember his or her name by the time we say goodbye. This situation has happened to me a few times leaving me very embarrassed.
One the first lessons politician learns is this: “To recall a voter’s name is statesmanship. To forget it is oblivion.” And the ability to remember names is almost as important in business and social contacts as it is in politics.
What is my new technique? Simple.
If I didn’t hear the name distinctly, I said, “So sorry. I didn’t get the name clearly.” Then, if it is and unusual name, I would say, “How is it spelled?” During conversations, I take the trouble to repeat the name several times, and tried to associate it in my mind with the person’s features, expression and general appearance.
So, go ahead and try it!
We should be aware of the magic contained in a name and realized that this single item is wholly and completely owned by the person with whom we are dealing… and nobody else.The name sets the individual apart; it makes him or her unique among all others. The information we are imparting or the request we are making takes on a special importance when we approach the situation with the name of the individual. From the waitress to the senior executive, the name will work magic as we deal with others.
“Remember that name and call it easily; and you have paid a subtle and very effective compliment.” Dale Carnegie
Have a great weekend!
xoxo,
Cristina
